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Why is the scanning speed so slow?
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How to change my computer's parallel port setting to EPP mode?
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My printer was working properly, but it appears
"off-line" all the time after connecting to the scanner, why?
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Is there a Windows NT driver for my scanner? Where can
I find it?
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When I
try to acquire an image from the ScanROM, I get an "Open
srom16.ds failure", "Open srom32.ds failure", or "SCANROM
device not available" error message. Why?
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Why do I get a "Low memory error" when I try to scan
with the ScanROM?
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When I attempt to calibrate the ScanROM 4E, I get an
error message that says "Calibration Failed. See User
Manual." But the user manual does not show how to get
around this problem. How do I fix this problem?
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When I attempt to scan with the ScanROM, I get an "FASMMS
error" followed by an "Out of memory" message. Why?
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Can I scan negative films with my ScanROM 4E and then inverse them to get
positive images?
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Why is the scanning speed so slow?
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Our parallel port scanners are
designed to support both SPP (Standard Parallel Port) and
EPP (Enhanced Parallel Port) modes, but they perform the
best under EPP mode. If your computer's parallel port mode
is setup to be normal or SPP mode, it would take several
minutes to calibrate the scanner and the scanning speed
would be very slow too. In this case we recommend setting
the parallel port mode to EPP 1.7, EPP, or SPP+EPP (the
options vary on different computers) to obtain the best
performance of the scanner.
However, if the parallel port mode is already set to EPP,
the calibration and pre-scan processes seems speedy enough,
but it still takes a long time to scan the image, then it's
due to the scan settings you have selected. In this case,
please lower down the scan resolution and/or select a
smaller area to scan to reduce the image size created by the
scanner, and therefore speed up the scanning. Please refer
to our "Common scanning FAQ" for more information.
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How to change my computer's
parallel port setting to EPP mode?
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In general, you can change the
parallel port setting within your computer's BIOS setup
program. 1. Press
Delete key (or other key combination stated on screen)
immediately after turning on your computer to enter the BIOS
setup program.
2. Go to "Integrated Peripherals" or similar section.
3. Check the entry of "Onboard Parallel Mode" or "Printer
Port Mode" setting, change it to "EPP 1.7", "EPP" or "SPP+EPP"
if necessary.
4. Select "Save Settings and Exit" to quit BIOS setup
program, the system will automatically reboot.
* Note: The procedures described here serves as a
general guide line to achieve the best performance of
parallel port scanners, Ultima International shall not be
held liable for any direct, indirect and consequential
damages caused by use of this material. Improperly modify
your computer's BIOS settings may cause the system fail to
boot up. Please refer to your computer's user manual or
consult your computer manufacturer for more precise
instructions of changing parallel port setting.
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My printer was working
properly, but it appears "off-line" all the time after connecting to the
scanner, why?
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All ARTEC parallel port
scanners featured a pass-through printer port for you to
connect a printer on it. In order to enable pass-through
printing mode, first of all please make sure that the
scanner is powered on when printing, also please make sure
the parallel port is set to EPP or SPP+EPP mode. Secondly,
in some abnormal circumstances (system crash, abnormal
program termination, etc.), there might be "leftover" data
stocked in the pass-through buffer to block the
communications between the computer and the printer. In this
case you can just turn off the scanner and then turn it back
on to clear the buffer. The printer should work properly
thereafter.
If you have tried all the above to no avail, you may have to
remove both the printer driver and the scanner driver from
your computer. While keeping both devices connected and
powered on, first run the setup program to install the
scanner driver again, then use "Add Printer" function to
install your printer's driver. This should allow the
computer to properly recognize the printer through the
scanner.
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Is there a Windows NT driver for
my scanner? Where can I find it?
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Unfortunately, we don't have an
NT driver for ScanROM 4E or Photo available. However, you
can check our Download page from time to time to get the
latest update drivers for Windows 3.1, 95 and 98.
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When I
try to acquire an image from the ScanROM, I get an "Open
srom16.ds failure", "Open srom32.ds failure", or "SCANROM
device not available" error message. Why?
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Those error messages are caused
by a poor (or none) communication between the computer and
the ScanROM. Please double-check the cable connection
between the computer and the ScanROM. Make sure that all the
cables are connected properly. Please refrain from using
extension cables or switch boxes.
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Why do I get a "Low memory error" when I try to scan
with the ScanROM?
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You probably have the resolution
set too high. For example, if you attempt to scan a 35mm
slide at 4800 dpi, the physical size of the image will be
about 84 MB. But in order to process the image, the ScanROM
source will require 3 times the physical image size to
process the image. If you are scanning directly from the
ScanROM source, Windows will attempt to place the image in
the clipboard before saving it. However, the Windows
clipboard will not function reliably when you are scanning
images with extremely large file sizes. So please check your
system resources before attempting to scan a large image.
Alternatively, you can bypass the Windows clipboard
limitation by scanning via an application like the Adobe
PhotoDeluxe that comes bundled with the ScanROM. Please see
"Common Scanning FAQ" for more information about image size.
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When I attempt to calibrate the ScanROM 4E, I get an
error message that says "Calibration Failed. See User
Manual." But the user manual does not show how to get
around this problem. How do I fix this problem?
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Remove all media from the tray
before attempting to calibrate the ScanROM. Please un-select
the "Auto Calibration" option and make sure that the slide
is at least one inch away from the opening. If the problem
persists, the unit is probably defective.
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When I attempt to scan with the ScanROM, I get an "FASMMS
error" followed by an "Out of memory" message. Why?
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This error message will appear
if your computer does not have the available resources (hard
disk space) to process the picture that you are attempting
to scan. Please lower the resolution and try again.
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Can I scan negative films
with my ScanROM 4E and then inverse them to get
positive images?
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The color model of negative
films are designed for optical and chemical developments on
photo papers, they are not just simple mathematical mapping
in RGB channels. Though you can scan in negatives with
ScanROM 4E and then invert them into positive images by most
image editors, you would not get all the correct colors as
developed on photo papers; you will still need extensive
after-touch works to obtain satisfying results.
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