a. Please make sure the (VGA) card driver has been installed.
b. Please make sure that Microsoft Direct X 9.0b has been installed.
c. Disable the (VGA) card hardware acceleration function, then open the application again.
d. Run the Digital TV software and disable hardware acceleration function.
e. If you have followed item a&b, but the problem still persisted, please enter the BIOS setting to adjust (VGA) memory size as large as possible.
f. Please adjust the (VGA) card screen resolution to 800*600 and color quality to medium(16bit).

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Where can I buy the accessories when I lost them?

Please contact your local dealer to buy the unit which you need.

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I can't find recording or snapshot file.

Please go to "C:\Program Files\Ultima\ArtectMedia\Recording or Snapshot\

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It just receives video without audio, why?

Something's wrong with the audio setting, please follow the steps for checking.
a. Click "my computer"
b. select "control panel"
c. select "sounds, speech and audio devices"
d. select "sounds and audio devices"
e. select "advanced"
f. check the wave function item is enable not disable and adjust the volume control.

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I got an error message "Audio device is not found or un-available" after running version 2.0.0.24?

Please go to device manager to check your Audio card driver has been installed.

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I got an error message "Your Graphic Card does not support VMR9 format" after running version 2.0.0.24?

Please make sure your (VGA) card driver has been installed or support VMR9.

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I got an error message "ArtecMedia needs to run with Microsoft DirectX 9.0c or above!
" after running version?

Please make sure that Microsoft Direct X 9.0C has been installed or go to our website download Direct X 9.0C.

http://www.artectv.com/Service_e/nl/home/drivers.htm

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I got an error message "USB Digital TV device is not found or un-available!" after running version 2.0.0.24?

Please follow the steps for checking and set up.
a. Right click "My Computer"------>"Properties"------->"Hardware"-------->"Device Manager"

b. Please right click on yellow mark and Select "update driver"

c. Choose " No, not this time"

d. Select " Install from a list or specific location"

e. Select "include this location in the search"

f. Browse your driver then go next you will finish use manual set up driver.

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I get an exception message that says "Error Code: 0x80040273"?

That is mean "Either Microsoft DirectDraw" has not been installed or the video card capabilities are not suitable. Make sure the display is not in 16-color mode."

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Why the version 1.30 driver can not install under Vista (32 or 64 bit)?

Please go to our website to download Vista driver.

http://www.artectv.com/Service_e/nl/home/drivers.htm

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Does T14A Digital TV usb tuner works with Microsoft Media Center Edition ?

It is no problem to work with Microsoft Media Center Edition also you can go to our website to download new version driver.

http://www.artectv.com/Service_e/nl/home/drivers.htm

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After running longer than 20-30 minutes, then the lagging or stuttering started to occur and it was getting from bad to worse (near freezing).

Would you please visit our website to download new driver to solve this problem.

http://www.artectv.com/Service_e/nl/home/drivers.htm

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I see a slight skip/stutter about every 55 seconds when watching HD program with the T14A or playing back a show recorded by the T14A.

a. The problem may with the incoming stream MPEG, MS does not like to use any “standards ", so they decode

and re-encode the incoming MPEG to the standard for display (The PC chokes on this decode-encode every 55

seconds!!)

b. Also, you can go to our website to download new driver to solve this problem.

http://www.artectv.com/Service_e/nl/home/drivers.htm

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Does the T14A support FM reception?

No, our T14A can not support FM.

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When I use MCE system that shows me no decoding and re-encoding message.

You can go to internet to search record by third party such as like Rod Hewitt with his TSBrowser app would be either or other PVR apps that support the T14A.

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A problem to recorded TV shows using Watch HDTV? (Crashes every time when I record the program)

Would you please visit our website to download new driver to solve this problem.

http://www.artectv.com/Service_e/nl/home/drivers.htm

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When I run Media Center It knows about 5 channels (downloaded from someplace) but only displays one of the channels.

a. Visit AntennaWeb.org to see what Over-The-Air (OTA) Digital & Analog stations are being broadcast in your area

. You can use the "Street level map" to see which direction the broadcasts are originating from. Also notice the

"Frequency Assignment" column of your search results, as you may need it for later troubleshooting.

b. You can also visit the AVS Forum - Local HDTV Info and Reception to check & discuss local HDTV reception.

Most areas also include channels that can be received using unencrypted Digital Cable.

c. Download & Install the latest Driver & Software for your tuner from our website

http://www.artectv.com/Service_e/nl/home/drivers.htm

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What I can not get the VHF channel from use your antenna?

We have a new antenna that higher performance will better than old one. Also if you are our T14A user we will offer special price for you. More detail please contact to our customer service.

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A problem to play HD program.

HDTV is high quality Video therefore the data is very huge to transmit. Thus, the computer CPU except on the fastest CPU (CPU 2.8 or above) if you can upgrade the system so that you do not having this problem.

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Is possible to support QAM by T14A?

Sorry, our T14A can not support QAM right now but we will release this function soon.

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Tuner is getting hot after running.

The temperature will increase by use T14A product because tuner and chip during the work. Also we have been made some reliability test so it is normal.

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What graphics cards will work?

To properly display Digital and Analog TV with the On-Air HDTV Program, you'll need to have a DirectX 9.0 or higher compatible video card. It should have VMR9 support (which most do) and at least 32MB of memory.

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Audio / Video stutter & Power issues?

Signal Strength: check the signal strength. In most cases, 'stuttering' is caused by weak signal. While the program is running, open the Signal Viewer by pressing.

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Power LED lights is off?

Check if the T14A device is connected to both the USB port or check your “Device Manager” the driver is set up already. If one (or both) of these are disconnected, the power LED lights will not on. If the problem persists after everything is connected, contact technical support or customer service for checking or repairing.

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